Cancellation Policy
Last updated 27th of May 2023
We understand that sometimes plans change and you may need to cancel or modify your reservation. However, we kindly ask you to respect our cancellation policy and inform us as soon as possible if you cannot stay with us.
The following policy applies to all bookings made directly with us.
Questions or concerns?
If you still have any questions or concerns after reading this page, please contact us at info@leofriclegends.com.
Standard Cancellation Policy
If you cancel your reservation at least 14 days before your check-in date, you will receive a full refund of the amount paid.
If you cancel your reservation within 14 days of your check-in date, you will not receive any refund, and the full amount of your booking will be charged.
Exceptional Circumstances
In case of unforeseen events such as natural disasters, pandemics, or other extraordinary circumstances, we will consider refunds or cancellations on a case-by-case basis. Please contact our customer service team with the necessary documentation to support your request.
We reserve the right to cancel your reservation in case of unforeseen circumstances or emergencies. In such cases, we will notify you as soon as possible and offer you an alternative accommodation or a full refund.
Group Bookings
For group bookings, a different cancellation policy may apply. Please contact our customer service team for more information on group booking cancellation policies.
Non-Refundable Rates
Some of our packages, deals and offers are non-refundable. In such cases, no refunds will be given for cancellations or changes to the reservation. Please check the package, deal or offer details at the time of booking to determine if it is refundable or not.
Cancellation Procedure
To cancel or modify your reservation, please contact us by email at info@leofriclegends.com or by phone at (+44) 7970 97 42 98. Please provide your booking reference number and the name of the person who made the reservation.
What Applies to All Bookings
- Refunds will be issued to the same card or payment method used for the original payment. If the card is no longer valid, we will contact the bank to arrange the appropriate refund.
- All cancellations or modifications can only be done by the original booker.
- We reserve the right to modify the cancellation policy and will notify any current bookings of the changes.
- By making a reservation with us, you agree to abide by our cancellation policy.